Frequently Asked Questions

Your tickets are now available online! To view them, log in to your online account on our website or the Place des Arts website.

Click on Sign in to log in, or on Register using the email address you provided at the time of purchase, if you’re a first-time user.

Click on Event Information
Add your tickets to your phone using your Wallet*!

* If you don’t have a Wallet on your phone, you can submit your tickets on the day of the show using your browser.

IMPORTANT! You will need mobile data as the barcodes are rotating. It is not possible to submit a screenshot.

Due to Ticketmaster’s new security measures, it is no longer possible to print your tickets. You must log in to your account and present your electronic ticket. Please note that the barcode is rotating, so it is not possible to take a screenshot!

Date exchanges are permitted, but exchange fees apply. We require at least 24 hours notice to exchange tickets. Exchanges are subject to availability and can only be made by phone or in person at the Place des Arts box office.

If you’ve lost your tickets, you can call our box office at 514 985-2258 (Mon-Fri 10am-6pm and Sat 10AM-4PM) or the Place des Arts box office to have a copy sent to you via your online account.

In the event of theft, you can call our box office at 514 985-2258 (Mon-Fri 10AM-6PM and Sat 10AM-4PM) or the Place des Arts box office before your show to cancel your tickets.

Yes, we have several subscription packages. You can consult them here.

Yes, you can buy a $50, $100, $150 or $200 gift certificate online. The certificate will then be mailed to you. You can also contact a customer service agent to order your gift certificate, which will be given to you in person or mailed to you along with a season brochure.

Like many opera companies around the world, Opéra de Montréal employs dynamic pricing. This means that the prices of all our shows are subject to change (increase or decrease) according to sales. Sales are analyzed regularly by our team, and prices are adjusted accordingly. Prices indicated on our website are modified in real time and reflect the most recent price for each performance. Tickets purchased as part of a season subscription, whether classic or flex, are never subject to dynamic pricing. Your prices are guaranteed for the entire season from the moment you make your purchase, locking in savings of over 30%.

As with all our tickets, sales are final and no refunds will be issued in the event of a price reduction.

Don’t hesitate to contact our customer service team at 514 985-2258 (Mon.-Fri. 10 AM to 6PM and Sat. 10AM to 4PM) for detailed information on our rates and the best ways to save!

We occasionally offer special promotions or discounts on certain operas. These offers are usually posted in the Newsletter, in customer e-mail messages and on our social networks.

Yes, we have an offer for young people aged 18 to 34, as well as a 50% discount on tickets for children and teenagers aged 17 and under.

The classic subscription or the flex 3 operas subscription offer you 30% off the price of regular tickets. These are the two most advantageous packages. You can consult them here.

The account manager is an extension of the ticketing service, available 24 hours a day, 7 days a week. By logging in or creating an account, you’ll have access to many of the features available to ticket buyers.

Click here to login. You can log in using the e-mail address associated with your account.

If this is your first time, click on New Ticketmaster User – Register at the top of the page.

All operations carried out on the Place des Arts transactional site are protected by a system that complies with the highest security standards.

Your tickets may not appear immediately after the transaction. Please wait up to 48 hours after purchase for the system to update and your tickets to appear. Make sure you are logged in with the same e-mail address you provided at the time of purchase. If after this time your tickets still don’t appear, please contact our customer service at 514 985-2258 (Mon-Fri 10AM to 6PM and Sat 10AM to 4PM) or Place des Arts customer service at 514 842-2112 (Mon-Fri 10AM to 6PM and Sat 12PM to 6PM).

If you have forgotten your My Account password, you can click on the Forgot your password? link to reset your password. If you’re still having trouble, please contact our customer service department at 514 985-2258 (Mon-Fri 10AM to 6PM and Sat 10AM to 4PM) or Place des Arts at 514 842-2112 (Mon-Fri 10AM to 6PM and Sat 12PM to 6PM).

No, what you wear is up to you. Some people like to dress up, others like to dress more casually. There really is no dress code. In fact, at the Opéra de Montréal, you’ll see everything from tuxedos to jeans! The important thing is to feel comfortable and at ease. The only rule that strictly applies: bare shirt or bare feet = no opera!

Yes, a checkroom service is available at a cost of $5, from November to April. Payment must be made by debit or credit card.

It is not possible to bring outside food or beverages into Salle Wilfrid-Pelletier.

Before your show or at intermission, a selection of wines, cocktails, alcoholic and non-alcoholic beverages and snacks are on sale at the bars in each hall. Service begins 45 minutes before curtain-up.

If you wish to eat before the show, there are many places to do so in the Quartier des spectacles, including: Kamúy – Galaxie Brasserie – Bivouac – Le Central – NYK’S – Sésame – Biiru – Le Cadet – Lola Rosa – Furco – Café Parvis – La Pizzeria no. 900 – Bloom sushi – Omma – Papito – Saint-Hubert – Chocolats Favoris – Bâton Rouge – Café Constance signed Bazin.

Yes, all the Place des Arts halls we occupy have elevators. Place des Arts staff will be happy to assist you.

Wheelchair Users
A few seats are provided for people who wish to or must remain in their wheelchairs during the show. A regular adjacent seat is also reserved for an accompanying person.

People with higher weight
People with higher weight can be seated more comfortably in adapted seats.

Some operas deal with fairly grave subjects. Before bringing children, make sure the opera is suitable for them. You can consult our website to read a summary of the plot, or inquire with our customer service agents.

Also, children will get more out of their opera outing if you prepare them beforehand, by telling them the story or listening to certain excerpts with them.

Yes. Please note that the Place des Arts parking facility is in high demand on performance nights, and quickly fills up. To guarantee your spot, buy your ticket online in advance. We recommend arriving at least 45 minutes before your event, as there may be traffic at the entrance, especially when several shows begin at the same time.

We recommend arriving no later than 15 minutes before the performance begins.

Unlike movies, popular shows or sporting events, once the performance has begun, YOU CANNOT GET IN OR OUT! If you arrive late because of traffic, you may watch the opera on the monitors in the foyers. You’ll be allowed in only at intermission.

In accordance with our Terms and Conditions (link to terms and conditions page), tickets are non-refundable. However, in the case of a medical condition such as hospitalization, please contact our customer service department to provide proof and obtain a refund.