Privacy policy

Privacy Policy

Welcome to the website operademontreal.com (hereinafter referred to as the “Site”). The services offered on this Site are provided by the Opéra de Montréal (hereinafter referred to as the “Company”), which operates and manages the Site, subject to the Terms of Use outlined below (hereinafter referred to as the “Terms of Use”), which also include this Privacy Policy (hereinafter referred to as the “Policy”).

 

The domain name of the Site, operademontreal.com, is the exclusive property of the Company, which retains perpetual ownership and exclusive rights.

 

The Site includes services, text, written content, data, images, graphics, photographs, audio and video clips, and other elements, including software, source code, computer programs, and databases enabling the proper functioning of the Site (hereinafter collectively referred to as the “Content”), which are provided to you in order to deliver the services available on the Site.

 

OUR PRIVACY POLICY

The Company is committed to protecting the confidentiality and privacy of any personal information you provide or transmit through the booking or purchase of tickets to shows or events, donations, or through other points of contact (including telephone or email exchanges with our customer service or Philanthropy team). The Company acknowledges and declares that all documents and personal information submitted by a user remain, at all times, the sole property of that user.

 

To best protect your personal data and privacy, any information collected by the Company is stored securely and treated confidentially.

 

The Company collects, uses, and discloses your personal information only with your consent. Express consent is requested before sending you offers or information from the Company and/or third-party event providers. By providing your personal information and completing a transaction with the Company, you consent to the collection and use of your data for these specified purposes.

 

The Company will protect your personal information and, as stated, will never sell, share, or transmit your data to third parties for commercial or marketing purposes without your prior consent, except in the following cases:

 

Third-Party Services and Data Sharing

As a resident company of the Place des Arts, the Company uses the services of Ticketmaster, a third party, to manage all ticketing transactions. Through Ticketmaster, the Company receives your personal information via the Archtics ticketing system. For more details, please consult Ticketmaster’s privacy policy: https://privacy.ticketmaster.ca/privacy-policy

 

When booking or purchasing tickets—online, by phone, or in person—some personal data is stored in a client account shared between the Company, the Place des Arts, and its other resident companies (Compagnie Jean Duceppe, Les Grands Ballets Canadiens, and L’Orchestre Métropolitain), to facilitate the management of your future ticket purchases, related services, and donations. These organizations have implemented measures to protect the confidentiality of your data and your transaction history.

 

For more on Place des Arts’ policy: https://www.placedesarts.com/en/before-making-a-transaction/privacy-policy

 

If you submit personal information to rh@operademontreal.com as part of a job application, that data will be used for assessing and following up on your application. We may retain it for a certain period in order to consider you for current or future opportunities. This data may be shared with third-party service providers (e.g., recruitment agencies) contracted to manage applications.

 

The Company will use or disclose your personal data solely for the purposes for which it was collected, unless you consent to another use or disclosure, or unless permitted or required by law.

 

Data Confidentiality and Security

The Company will not sell, rent, loan, share, or exchange your personal information or user data with any third party—including external organizations—for marketing purposes.

However, personal data may be disclosed under the following circumstances: if required by law, regulation, regulatory body, search warrant, subpoena, or court order.

 

As the Company operates in part through the internet, appropriate industry-standard measures are in place to protect personal data against loss, theft, unauthorized access, disclosure, duplication, use, or modification.

 

Third-Party Links

Certain links on the Site may direct you to third-party websites not governed by this Policy. For example, clicking on an advertisement or search result may redirect you to an external site. These websites may independently collect information from you, including personal data. The Company recommends that you read the privacy statements of any third-party websites you visit. 

 

Security Measures

The Company commits to using best-in-class technology to ensure its equipment, IT systems, and software are up to date and provide optimal data protection.

Security measures (including physical, electronic, and procedural safeguards) are in place to protect your personal data. Only authorized employees may access such data—and only when necessary for legitimate business purposes. We also require our service providers to protect your personal information with similar rigour.

 

Although appropriate security measures are in place, no system is infallible. Users should exercise caution when handling or sharing personal information and avoid sending personal data via unsecured email. For additional information on protecting your personal data, you may consult:

 

OTHER DATA COLLECTED THROUGH THE SITE

 

Use of Cookies and Other Technologies

The Company uses various technologies to collect information from your computer and about your activities on the Site:

  • Automatically collected data: We collect information such as your IP address, browser type and language, access times, non-deleted cookies, and the referring website address.
  • Cookies: When you visit the Site, the Company may assign one or more cookies (small text files with unique identifiers) to your computer. This help customize your user experience. For example, your email and name may be stored in a cookie if you log in. Passwords are encrypted. Cookies may also track your interactions with the Site (e.g., pages visited, links clicked, searches made). You may modify your browser settings to refuse cookies, but some Site features may become unavailable.
  • Other technologies: We may use standard internet technologies such as pixel tags or web beacons to track Site usage or email engagement. These technologies help us measure ad effectiveness and tailor content. If you visit our Site from an online ad, we may also receive an anonymous ID to better understand your interactions.
  • Third-party advertising technologies: We may allow advertising networks to display ads on our Site. These networks may use tracking technologies (like cookies) to collect anonymized user data about ad views and interactions. While we do not share personal data with them, they may associate your activity with other data. Their use of your data is subject to their own privacy policies.

 

Updates to the Privacy Policy

Please review this page regularly, as the Company may update this Policy from time to time. When changes are made, the new version will be posted on the Site along with the date of the last revision and will comply with applicable laws. Continued use of the Site indicates your acceptance of the current version of the Policy.

 

Our Privacy Officer

To ensure the protection of the personal information we hold, the Company has designated a Privacy Officer:

 

Stephanie Laichi

Director of Communications and Marketing

260 De Maisonneuve Blvd. West, 1st Floor

Montréal, QC H2X 1Y9

Phone: 514 985-2222

Email: confidentialite@operademontreal.com

 

If the designated Privacy Officer changes, users will be notified clearly on the Site.