Privacy policy

Opéra de Montréal (“we”, “us”, or “our”) is committed to respecting your privacy in connection with the reservation or purchase of performance and event tickets, the provision of ancillary services (subscription packages, ticket delivery, account management, etc.), or donations made to our organization, whether these services are provided directly by Opéra de Montréal or by third-party service providers as described below (collectively, the “Ancillary Services”).

By accessing, browsing, or visiting our Website, https://operademontreal.com, communicating with us, agreeing to receive emails from us, or using our Ancillary Services, you accept the terms of this Privacy Policy. The Website and Ancillary Services are collectively referred to as the “Services”.

Purpose of the Policy

The purpose of this Privacy Policy (the “Policy”) is to inform you of the manner and purposes for which Opéra de Montréal collects, uses, and discloses your personal information, the choices you have in this regard, and how to access and correct it if necessary.

Our Commitments

  • We have implemented internal procedures to adequately protect the personal information in our possession, and we review them on a regular basis;

  • We raise awareness among our employees regarding the importance of protecting personal information and provide them with ongoing training on this subject;

  • We take reasonable measures to ensure that agents, partners, representatives, and other external organizations with which Opéra de Montréal deals comply with this Policy (for example, the Société de la Place des Arts de Montréal, ticket issuance and delivery services, payment processors, data processing and storage companies, etc.);

  • We have designated a Privacy Officer responsible for handling questions related to the protection of personal information.

 

Information We Collect, Use, or Disclose

For the purposes of this Policy, “personal information” means any information about an individual that allows them to be identified, directly or indirectly, such as a home address, email address, telephone number, and any financial information.

We collect, use, and disclose the personal information necessary to provide you with our Services, either with your consent or as permitted or required by law. Subject to applicable laws, your consent may be express or implied. If you choose to provide us with personal information, we assume that you consent to its collection, use, and disclosure as outlined in this Policy.

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time by contacting us using the details provided in the “Contact” section below. In some cases, withdrawing your consent may mean that we are no longer able to provide you with certain Services.

Depending on the circumstances, we may collect the following types of personal information:

  • Ticket Purchases or Subscriptions: When you purchase a ticket or a subscription package online, at the box office, or over the phone, we may collect: your name and language of correspondence; your contact details (telephone number, physical address, and email address); and information regarding the payment method used (including your payment card number, expiry date, and CVV code).

  • Inquiries and Customer Support: When you contact us (by phone, email, or via our online form), we collect your first and last name, email address, telephone number, the nature of your request, and any other information you share with us.

  • Newsletter Registration: When you sign up for our newsletter, we collect your email address, as well as your first and last name.

  • Surveys and Feedback: When you complete a survey, we may collect your first and last name, email address, your feedback regarding a performance or webcast, your artistic interests, your sources of information, your occupation, and your date of birth.

  • Customer Accounts: When you create or log into a customer account on our Website, we collect your email address, first and last name, country of residence, and postal code.

  • Donations: When you make a donation to support Opéra de Montréal, we collect your first and last name, email address, mailing address (for tax receipt purposes), the donation amount, and the payment details.

  • Job Applications: When you apply for a position with us, we collect your name, contact information, educational background, as well as the curriculum vitae (CV) and cover letter you submit.

 

Use of Cookies and Similar Technologies

When you visit our Website, we may collect technical information using electronic devices such as cookies or web beacons (pixel tags). This information may include data about your visits, such as your computer’s IP address, the date, time, and duration of your visits, the pages viewed, browser type, operating system, your general location, and the keywords searched.

We use this data to measure and improve the effectiveness of our Website, enhance the user experience, deliver targeted advertisements, and measure the overall success of our online marketing campaigns. You can disable the use of cookies at any time by adjusting your browser settings.

Use of Your Information

We use your personal information primarily to:

  • Process reservations, purchases, and manage your tickets, subscriptions, products, and services;

  • Establish and confirm your identity;

  • Respond to your requests for information, manage your customer account, and deliver the requested Services;

  • Conduct marketing initiatives, market analyses, and surveys;

  • Identify your needs, interests, and preferences to inform you of performances, ancillary services, or benefits that may interest you;

  • Monitor the quality of our customer service and prevent fraud;

  • Fulfill any other purposes authorized or required by law.

 

Disclosure of Your Personal Information

Opéra de Montréal utilizes the centralized ticketing system managed by Place des Arts (PdA). When you reserve or purchase tickets by phone, at the box office, or via our Website, your personal information is compiled into a single customer account shared with PdA to facilitate the management and processing of your transactions. Opéra de Montréal and PdA have implemented strict measures to protect the confidentiality of this data.

We do not share, sell, or distribute your personal information to unrelated third parties, except as required to fulfill the requested services. Personal information may occasionally be transferred to our contractual service providers, including:

  • Ticketmaster (For online ticketing operations)

  • Libeo (For customer data storage and survey management)

  • Google Cloud (For secure data storage)

  • Google (For web analytics and targeted advertising)

  • Dialog Insight (For relationship marketing and newsletter delivery)

 

We contractually require these third parties to take adequate precautions to protect your information, maintain its confidentiality, and use it strictly for the limited purposes for which it was provided.

Additionally, we may disclose your personal information when required by law, to comply with a legal proceeding, to respond to requests from public and government authorities, or to protect our rights, safety, or property.

Unsubscribing from Communications

If you no longer wish to receive marketing emails from us, you can opt out by clicking the “unsubscribe” link at the bottom of any email you receive from us, or by updating your communication preferences within your online customer account. Please note that even if you opt out of marketing communications, we may still send you transactional messages regarding the status, modification, or cancellation of performances for which you hold tickets.

Retention and Security of Personal Information

We will only use, disclose, or retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and to the extent permitted or required by law.

We have implemented a combination of physical, organizational, and technological safeguards designed to protect your personal information against loss, theft, or unauthorized access, disclosure, copying, use, or modification. Only employees or authorized providers who require access to your information to perform their duties are granted access. While we deploy industry-standard efforts to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International and Interprovincial Transfers

The personal information you provide to us is hosted on secure servers located in Quebec (Canada) and the United States. If data is stored outside of Quebec, it is subject to the laws of the jurisdiction in which it resides and may be accessible to the governments, courts, or law enforcement agencies of that country. We ensure contractually that our providers maintain a level of protection equivalent to Quebec and Canadian privacy requirements.

Your Rights Regarding Your Personal Information

Upon written request and subject to proof of identification, you have the following rights:

  • To consult, free of charge, the personal information we hold about you;

  • To request the correction of inaccurate or incomplete information;

  • To withdraw your consent to the use or disclosure of your personal information;

  • To request the deletion of your customer account (by contacting us by phone or email).

 

If you are a resident of the European Union, you may have additional rights under the GDPR (such as the right to erasure, restriction of processing, data portability, and objection to automated decision-making) under certain conditions.

Information Concerning Children

Our online Services are not intended for minors under the age of 14, and we do not knowingly collect personal information from children under 14. If you are a parent or guardian and become aware that your child under 14 has provided us with personal information without your consent, please contact us immediately so that we can remove this information from our servers.

Contact

If you have any questions or comments about this Policy, or wish to submit a request for access or rectification regarding your personal information, please contact our Privacy Officer:

Privacy Officer

Opéra de Montréal

260, boul. de Maisonneuve Ouest

Montréal (Québec) H2X 1Y9

Email: confidentialite@operademontreal.com

Updates

We will update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal obligations. Any changes will become effective immediately upon being posted on our Website.

Last Updated: March 2026