Terms and Conditions of Sale
The following terms (the “Terms of Sale”) govern all purchases of tickets for shows, events, or webcasts presented by Opéra de Montréal and made through our box office service, the Société de la Place des Arts de Montréal (“PdA”) box office service (the “PdA Box Office”), or our website. By purchasing a ticket, you (the “Client”) are deemed to have accepted these Terms of Sale.
Conditions of Sale
- Ticket Prices and Service Charges
The ticket prices are set by Opéra de Montréal and are in Canadian dollars. The Place des Arts service fees are included in the price of each ticket and are calculated as follows:
- Tickets from $0 to $30.00 (before taxes): $6.50 per ticket.
- Tickets from $30.01 to $50.00 (before taxes): $8.50 per ticket.
- Tickets from $50.01 to $75.00 (before taxes): $10.50 per ticket.
- Tickets from $75.01 to $100.00 (before taxes): $12.50 per ticket.
- Tickets from $100.01 to $150.00 (before taxes): $15.00 per ticket.
- Tickets from $150.01 to $175.00 (before taxes): $20.00 per ticket.
- Tickets at $175.01 (before taxes) and over: $25.00 per ticket.
Additionally, for certain shows, events, or webcasts, Opéra de Montréal may impose a management fee. Such fees are also included in the ticket price, when applicable.
- Group Discounts
Opéra de Montréal may offer discounts on group tickets. In this case, the service fees provided herein apply.
- Ticket Delivery
Fees may be charged for the delivery of tickets depending on the method chosen by the Client:
- Electronic tickets: no charge.
- Regular postal service: $5 per order.
Tickets other than electronic tickets cannot be sent by regular postal service less than seven (7) days before a show or event. These tickets must be picked up at the box office counters.
- Lost or Forgotten Tickets
If a show or event ticket is lost or forgotten, the box office—after routine checks—can issue a duplicate ticket.
- Purchase Limit
Opéra de Montréal allows the purchase of a maximum of eight (8) tickets per Client for all performances of the same show, event, or webcast, even if the Client holds multiple customer accounts or if the purchases have been made through representatives. In addition, Opéra de Montréal may set a lower purchase limit of less than eight (8) tickets per Client.
Opéra de Montréal and PdA reserve the right to cancel, at their sole discretion and without prior notice, any ticket purchase by the Client that is likely to exceed the permitted ticket purchase limit or circumvent it by using multiple customer accounts, nominees, or any other means. Opéra de Montréal may also, at its sole discretion, cancel any ticket purchase without notice if it believes that such purchase may, directly or indirectly, violate applicable laws, including consumer protection and criminal laws.
- Special Terms
Opéra de Montréal reserves the right to establish special terms applicable to certain shows and events, which will be communicated to the Client prior to the purchase of tickets. These terms may include, but are not limited to:
- The prohibition for the Client to transfer tickets to a third party;
- A subsequent delivery of tickets to the Client on a specific date before the show or event.
- Payment Methods
Online purchases must be made using Visa, MasterCard, or American Express credit cards. In such cases, the Client must complete all fields on the reservation form and submit their name, street address, and email address, as well as all other required information appearing on the credit card used. Purchases made using the name or address of a third party are not allowed.
Debit cards are also accepted when the purchase takes place directly at the box office ticket counter. All orders are subject to the approval of Opéra de Montréal, PdA, the financial institutions issuing the accepted credit or debit cards, and their respective payment processors.
- Right of Cancellation in the Event of Unauthorized Resale
Except to the extent permitted by law and subject to Article 19 hereof, Opéra de Montréal and PdA reserve the right to cancel and refund any ticket sales transaction made by the Client to a third party as soon as it has been established that the tickets for the show or event in question have been offered for resale or sold without authorization.
- Cancellation, Exchange, and Refund Policy
NO REFUND, EXCHANGE, OR CANCELLATION is possible once the ticket sale is complete. Under exceptional circumstances, if tickets must be exchanged, the box office will issue new tickets and the service fees provided herein will apply.
Subscription Specifics: For Opéra de Montréal subscription tickets, an exchange fee of $3.75 per ticket applies at the Place des Arts box office and over the phone. No fees apply for exchanges made directly through the Opéra de Montréal box office.
- Verification of Information
The Client must carefully review the name of the show, event, or webcast, as well as the date and the ticket category BEFORE proceeding with a purchase. The schedule, programming, casts, and dates for shows, events, and webcasts are subject to change without prior notice.
In the case of a discrepancy between the information provided during a reservation or a purchase from another ticketing system and the information listed in the PdA Box Office system, the latter will be deemed the only information that is accurate and valid.
- Seat Selection and Interactive Map
When purchasing tickets for in-venue shows or events, the ticketing system may provide the opportunity to select specific seats from an interactive seating map. The interactive seating map may be disabled when tickets are first offered for sale, at the request of Opéra de Montréal, or due to technical difficulties.
If the Client makes a purchase when the interactive seating map is disabled, the system will offer the best seats available in the venue for the category of tickets selected. Opéra de Montréal and PdA decline any responsibility with respect to the availability of the interactive seating map and the choice or quality of seats offered by the system in its absence.
- Discounts and Rebates
Opéra de Montréal may occasionally offer discounts or rebates on certain ticket categories. These discounts and rebates may apply to one or several purchase methods. They are generally valid only for a limited time and do not apply to purchases made before the discount or rebate offer is announced.
- Webcast Tickets
Every webcast ticket will be sold and delivered via the Internet to the Client’s email address and will include a hyperlink providing access to one screening of the webcast or event.
- Ticket Retrieval
Only the person whose name appears on the credit card used for the reservation can pick up the tickets at the box office counters. Upon presentation of the credit card and a valid piece of identification, tickets can be picked up 48 hours after the reservation has been made. If a show or event takes place within this time period, the tickets will be available at the box office on the date of the performance.
- Cancellations
If a show, event, or webcast is cancelled, tickets will be refunded at the point of purchase, using the original payment method, and according to the terms determined by Opéra de Montréal and PdA.
- Responsibility
Opéra de Montréal and PdA will not be held liable if a reservation or transaction cannot be completed due to the failure, malfunction, or error of the computer systems, the ticketing network, the Internet, the telephone network, or any other ticket reservation network. Furthermore, Opéra de Montréal will not be liable for the cancellation or postponement of a show, event, or webcast caused by the unavailability or malfunction of the webcast platform or the Internet, the absence of the artists, riots, pandemics, fires, natural disasters, or any other event of force majeure.
Opéra de Montréal provides a webcast hyperlink that can be activated on compatible devices using a web browser. Opéra de Montréal cannot guarantee that the webcast hyperlink will function properly if the Client duplicates or “casts” the content from one electronic device to a television or another device, and disclaims all liability for any malfunctions under such circumstances.
- Cancellation of Erroneous Tickets
Opéra de Montréal and PdA reserve the right to cancel a ticket, and the purchase transaction made in respect thereto, in the event that the price listed for the ticket is inaccurate due to a technical failure of the website, human error, or any other cause.
- Invalid Tickets
A ticket is invalid once Opéra de Montréal or PdA has reasonable grounds to believe that it has been falsified, that the information contained thereon has been altered, or once a sworn complaint of theft has been filed with law enforcement agencies. Opéra de Montréal reserves the right to deny access to anyone holding a stolen, falsified, or non-compliant ticket.
- Ticket Transfers, Sales, and Resales
A ticket for a show, event, or webcast may not be assigned, sold, resold, or transferred, with or without consideration, without the authorization of Opéra de Montréal or PdA, except to the extent permitted by law. For greater certainty, the Client is authorized to transfer a ticket to someone else (the “Beneficiary”) by using the official “Transfer” function on the website. Once a Beneficiary has accepted a Transfer, it cannot be cancelled or reversed. If a ticket is transferred multiple times using this feature, only the ticket from the most recent Transfer will be valid for entry; all previous barcodes will be invalidated.
Fees may apply for the use of this online Transfer service. The online Transfer only effects an assignment of the right to attend the performance; all other rights related to the ticket remain vested in the Client, including the right to a refund in the event of a cancellation. In return, the Beneficiary must comply with all obligations applicable to event attendees pursuant to these Terms of Sale. Opéra de Montréal reserves the right to cancel tickets at any time and without notice if they were obtained or transferred fraudulently or in violation of the terms. In the case of a webcast, the ticket takes the form of a hyperlink sent to the email address in the Client’s profile and cannot be transferred to a third party.
- Donations
As part of the purchasing process for certain shows or events, the Client may choose to make a donation of money or tickets to Opéra de Montréal. It is the Client’s responsibility to contact Opéra de Montréal to obtain further information on its mission or to determine the terms and conditions for issuing official tax receipts related to the donation.
IMPORTANT NOTICES
- Latecomers and Temporary Departures: As a courtesy to other patrons and the performers, latecomers or those who momentarily leave the venue during the performance will be reassigned to the nearest available seat at an appropriate time. Tickets for latecomers or those who momentarily leave the venue or webcast cannot be exchanged or refunded, and patrons will not be entitled to any monetary compensation.
- Accessibility: Disabled clients or those requiring specific seating accommodations may contact the box office to obtain the seats reserved for them.
- Prohibition of Recording: The recording of sound or images using a mobile, electronic, or any other device (including cameras) is strictly prohibited during the show or webcast.
- Silencing of Electronic Devices: Cellular telephones and all other electronic devices must be turned off during performances inside the venue.
- Online Behaviour During Webcasts: Opéra de Montréal may offer a chat service or technical support during part or all of a webcast to allow spectators to interact with artists or staff. In this capacity, Opéra de Montréal acts as a moderator to supervise exchanges. Any spectator who posts messages deemed defamatory, sexist, or inappropriate will have their access to these services revoked without prior notice.
- Compliance with Policies: By purchasing a ticket, the Client agrees to be bound by our Privacy Policy, our Policy on Admitting Children to Shows, and our Policy on the Prevention and Control of Violence and Harassment in the Workplace.
- Compliance with Terms and Instructions: The Client and the Beneficiary agree to comply with all safety, security, and proper conduct guidelines, and agree not to disturb the show, event, or webcast in any manner. In the case of non-compliance with these terms, instructions, or rules of etiquette, Opéra de Montréal reserves the right to have the offender leave the premises or to remove their access to the webcast. The ticket will not be exchanged or refunded, and the offender will not be entitled to any monetary compensation.
These Terms of Sale are effective as of April 1, 2026.