Terms and Conditions of Sale
Terms and Conditions of Sale
The following terms govern all ticket purchases made through the Opéra de Montréal’s ticketing service, the Place des Arts box office, or the websites of Opéra de Montréal and the Place des Arts. Any person who purchases a ticket through these services is deemed to have freely accepted these conditions.
- Ticket Pricing and Service Fees
Ticket prices are set by the Opéra de Montréal. Service fees are determined by the Place des Arts and are included in the ticket price. Taxes are extra. For certain performances, the event provider may require additional handling fees, which are then included in the ticket price.
The Place des Arts service fees (included in ticket price):
- Tickets from $0 to $30 (before taxes): $6.75 per ticket (taxes included)
- Tickets from $30.01 to $50 (before taxes): $8.25 per ticket (taxes included)
- Tickets from $50.01 to $75 (before taxes): $9.75 per ticket (taxes included)
- Tickets from $75.01 to $100 (before taxes): $11.25 per ticket (taxes included)
- Tickets over $100.01 (before taxes): $13.00 per ticket (taxes included)
- Group Packages
The Opéra de Montréal offers group packages. For these, the Place des Arts service fee is $4.25 (taxes included) per ticket and is included in the ticket price.
- Lost or Forgotten Tickets
If a ticket is lost or forgotten, the ticket office may, after standard verification, issue a duplicate ticket. A $4 duplicate fee per ticket (charged by the Place des Arts) applies.
The Opéra de Montréal may impose a limit on the number of tickets sold to a single client. Orders that exceed this limit or include duplicates under the same name, billing address, or credit card number may be cancelled without notice at the discretion of either the Opéra de Montréal or the Place des Arts.
Accepted credit cards: Visa, MasterCard, American Express. All purchases are subject to approval by the Opéra de Montréal, the Place des Arts, and the credit card issuer.
- No Refunds & Exchange Policy
The client must verify the performance title, date, and ticket category before purchasing. No refunds will be issued.
Performance schedules, casts, dates, and times are subject to change without notice.
Date exchanges are allowed (subject to availability) but incur an exchange fee and must be made within 24 hours of the original ticket date. Exchanges are only available by phone or in person at the Opéra de Montréal or the Place des Arts box offices.
Exchange fees:
- $0 to $30 (before taxes): $6.75 per ticket (taxes included)
- $30.01 to $50: $8.25 per ticket
- $50.01 to $75: $9.75 per ticket
- $75.01 to $100: $11.25 per ticket
- Over $100.01: $13.00 per ticket
In the event of a discrepancy between the reservation details and those in the Place des Arts central ticketing system (or any other official ticketing system), the information in the central system will be deemed accurate and will prevail.
In exceptional cases where tickets must be exchanged, the original purchase may be refunded (excluding service fees), and a new transaction must be made for the replacement tickets.
For the Opéra de Montréal subscription tickets, a $3.75 exchange fee per ticket applies when processed by the Place des Arts or by phone. No fee is charged when exchanges are made directly at the Opéra de Montréal box office.
- Online Purchases
Online purchases require completion of all booking form fields and must be made by credit card. You must clearly indicate your name and address exactly as they appear on your credit card statement. Purchases made in the name of or for a third party will not be accepted.
- Promotions and Discounts
The Opéra de Montréal may occasionally offer discounts on certain ticket categories. These promotions may apply to one or several purchase channels and are usually time limited. They cannot be applied retroactively to previous purchases.
- Ticket Delivery
Delivery fees may apply and are determined as follows:
- E-tickets (if available): No fee
- Will-call pickup (the Opéra or the Place des Arts box offices): $3.00 per order (or free if e-tickets are not available)
- Mailed tickets: $3.50 per order (or free if e-tickets are not available)
If tickets (excluding e-tickets) are purchased less than 7 days before the event, they must be picked up at the box office, and a $3.00 fee per order applies.
E-tickets are available up to 72 hours before the event. After that, tickets must be picked up at the Place des Arts, at no charge.
Only the credit card holder used for the transaction can retrieve tickets at the box office. A valid ID and credit card must be presented. Tickets are available 72 hours after purchase. If the event occurs within this timeframe, tickets will be available at the Place des Arts box office on the day of the event.
The Place des Arts does not offer a courier service. In case of event cancellation, ticket refunds will be processed at the point of purchase according to the producer’s terms.
- Technical Issues
The Opéra de Montréal and the Place des Arts are not responsible for any failure to complete a reservation or transaction due to technical issues, including system outages or errors, internet issues, or failures within another ticketing system.
- Pricing Errors
If the amount paid for a ticket is incorrect due to a payment processing error, the Opéra de Montréal and the Place des Arts reserve the right to cancel the ticket and refund the incorrect amount. This applies whether the error was human or due to a technical malfunction of the website or any other ticketing system operated by the Place des Arts.
- Ticket Validity and Restrictions
A ticket becomes invalid if a sworn police report is filed stating it was stolen.
Tickets and related rights may not be assigned, sold, or transferred for commercial purposes or promotional campaigns, whether for profit or not, without prior written consent from both the issuer and the event promoter.
Ticket forgery or resale is strictly prohibited.
IMPORTANT NOTICES
Latecomers and Audience Etiquette
Out of respect for the performers and the audience, latecomers or those who leave during the performance will be directed to the nearest available seat at an appropriate time. Tickets for latecomers cannot be exchanged or refunded. The use of cameras, audio recorders, and video recorders is strictly prohibited during performances. Cell phones and pagers must be turned off before performances.
Parking
The Place des Arts has an indoor parking facility located at: 1450 Saint-Urbain Street, Montreal (QC) H2X 2M5
Rates and information: www.placedesarts.com/en/plan-your-visit/indoor-parking
Admission of Children to a Performance
This policy is intended to facilitate children’s access to performances at the Place des Arts while ensuring the best possible conditions for listening and performance presentation for them, their accompanying adults, the artists, and the general public.
Entry to Performances
- Every person, including a baby (even if not occupying a seat) or a child of any age, must have a ticket to attend a performance.
- A child under two years of age is admitted free of charge to all performances presented at the Place des Arts if seated on the lap of a paying adult, unless otherwise specified by the Opéra de Montréal
- However, the child must still have a ticket, available only at the Place des Arts box office. This ticket will not have an assigned seat. A valid ID for the child may be required to confirm they are under two or meet the minimum age requirement.
- For shows with a minimum recommended age under two years (e.g., performances for 18 months and older), free admission applies to children younger than the recommended age.
- Some performances by the Opéra de Montréal are specifically aimed at young audiences. A recommended minimum age is usually provided. Parents are strongly encouraged to respect the recommended age.
- The Opéra de Montréal offers discounted tickets and packages for children aged 2 to 17, as well as subscriptions for ages 18 to 30. Watch for promotions or contact the Opéra de Montréal for details. If no child discount is available, children occupying a seat must pay the regular ticket price based on the selected seats.
During Performances
- The Place des Arts must ensure a quiet environment necessary for the quality of the performance and listening experience. Disruption by children will not be tolerated during a performance.
- If a child disturbs other audience members, staff may ask the adult and child to leave the hall, with no right to a refund or compensation.
- Booster seats are available for children at Salle Wilfrid-Pelletier and Théâtre Maisonneuve. Due to high demand at some performances, not all needs can be met. In these cases, a first-come, first-served policy applies.
The Place des Arts acknowledges that this policy may cause some frustration, but experience shows that audiences generally support these requirements, as they directly contribute to the quality of the performance and listening environment.
Policy adopted on April 23, 2014
Policy on Children’s Access to Performances at The Place des Arts.
Privacy Policy
The Opéra de Montréal and the Société de la Place des Arts de Montréal (“we,” “our,” “us”) are committed to protecting the privacy of your personal information.
This Privacy Policy outlines:
- The information we may collect about you as an individual
- How that information may be used
- With whom it may be shared
- The choices you can make regarding these uses and disclosures
- The circumstances in which your use of our websites (operademontreal.com, placedesarts.com, laplacedesarts.com, pda.qc.ca) or services constitutes your consent to the collection, use, and disclosure of your information
- The circumstances in which your explicit consent must be obtained
The policy also lists the various purposes for which your personal information will be used, such as:
- Processing your transactions
- Payment processing
- Fraud prevention
All information you provide to our call centre, ticket counters, or websites will only be used and disclosed in accordance with this Privacy Policy.
By using our website, you accept the practices described in this Policy.
Subject to the below, the Opéra de Montréal and the Société de la Place des Arts de Montréal will not share your personal information with other companies without your consent for specific purposes.
Consent
We only collect, use, and/or disclose your personal information with your consent.
We will ask for your explicit consent before sending you offers or information from us or from an event provider.
By providing us with your personal information and completing a transaction with us, you consent to our collecting and using your personal information for those specific purposes.
Information We Collect About You
The information we collect, whether online, via our call centre or at ticket counters, may be anonymous or personally identifiable.
- Anonymous information does not identify an individual, e.g., browser type or web pages visited.
- Personally identifiable information (“personal information”) includes your name, address, email address, phone number, username, and password.
If you provide personal information via our website, it may be transmitted to servers located in Canada, the United States, or other countries. Regardless of location, your information will be protected in accordance with this Policy.
We may collect and store, for the purposes outlined in this Privacy Policy, any personal information you provide via:
- Our website
- Our call centre
- Any other method
If you complete a transaction with us, we may also collect financial information, such as:
- Payment method
- Credit card number, type, and expiration date
- Other financial data
You may also provide optional information such as:
- Interests and activities
- Gender and age
- Other demographic data
Use of the Information We Collect
General Use
By using our ticketing services and providing us with your personal information, you consent to the collection and use of your personal information by us as follows:
- To deliver the products and services you have requested from us;
- To manage your account and provide you with customer support services;
- To conduct research and analysis regarding your use of, or interest in, our products, services, or content, or those offered by others;
- To display content and advertisements tailored to your interests;
- To verify your eligibility for prizes and deliver them in connection with contests and promotional lotteries in which you have participated;
- To verify your eligibility for discounts or presale offers;
- To enforce our terms and conditions, manage our business, and for other purposes as described to you at the time of collection.
If you have given your explicit consent to receive information from the Opéra de Montréal, either at the time of purchasing products or services or otherwise in managing your Opéra de Montréal account, we may use your information to send you communications by email, mail, phone, and/or mobile device, either from us or, with your additional express consent, from third parties, about products or services that may be of interest to you. Regardless of how we use it, your personal information is protected by the safeguards described in this Privacy Policy.
Financial Information
We may use financial information or payment method information:
- To process payments for any purchases or sales made on our website, through our call center, or at our ticket counters;
- To enroll you in discount or rebate programs, or any other programs you choose to join;
- To protect against or detect fraudulent transactions;
- And for other purposes reasonably necessary to manage our operations in relation to your transaction (e.g., identifying you at the box office when collecting tickets, processing refunds for cancelled events, for auditing purposes, etc.).
We apply PCI DSS (Payment Card Industry Data Security Standard) standards for information security.
Job Applicants
If your personal information is submitted through our website when applying for a job with our company, this information is used in relation to the review and follow-up of your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future job openings.
This information may be shared with third-party service providers (such as recruitment agencies) contracted by us to collect, store, and analyse job applications.
Your Choices Regarding Collection and Use of Your Information
- You may choose not to provide certain information, but this may prevent you from using certain features of our website. For example, you may not be able to:
-
- Create an Opéra de Montréal account;
- Purchase tickets, products, or services;
- Enter contests, promotions, surveys, or sweepstakes;
- Ask questions or perform other operations on our website.
- You can opt out of receiving promotional emails from us at any time by clicking the unsubscribe links at the bottom of the newsletters sent by the Opéra de Montréal and following the instructions to manage your email preferences.
- When you provide your email address on our website, you may choose to receive promotional messages from the Opéra de Montréal or third parties (such as the Société de la Place des Arts and its residents).
- You can modify your communication preferences at any time in your Opéra de Montréal account.
- Every promotional email we send will give you the option to opt out of future messages
- It may take up to ten (10) business days to process your opt-out request.
Please note:
Updating your preferences in your Opéra de Montréal account or opting out of promotional communications only affects future communications from us.
If we have already shared your information with an event provider or third party with your consent prior to updating your preferences, you may need to contact that third party directly to modify your communication preferences.
- You cannot opt out of receiving transactional emails related to your interactions with us, such as event cancellations, service announcements, administrative notices, and ticket purchase-related surveys (participation in surveys is entirely optional).
Who We Share Your Information With
We do not share your personal information with others, except with your express consent or in the following cases:
- Event Providers
Like other event providers, we sell tickets through the Société de la Place des Arts ticketing service. The Place des Arts securely shares your personal information with event providers.
These providers may use your information to:
- Send important event-related communications (e.g., cancellations or time/date changes),
- Address customer service issues (e.g., lost ticket assistance).
Both the Société de la Place des Arts and the event provider collect the necessary information to send you important notifications and resolve support issues.
Event providers are subject to applicable privacy laws, which may include:
- The Personal Information Protection and Electronic Documents Act (Canada),
- The Act Respecting the Protection of Personal Information in the Private Sector (Québec).
Event providers are responsible for complying with their own legal privacy obligations and may also have their own privacy policies.
If you want to:
- Learn about an event provider’s privacy policy,
- Stop receiving communications from them,
- Ask other related questions.
You must contact the event provider directly.
- Authorized Service Providers
We may share your personal information with authorized third-party service providers who perform services on our behalf, such as:
- Order fulfillment
- Credit card payment processing
- Delivery of products
- Customer service and marketing support
- Business and sales analytics
- Website functionality support
- Administration of contests, sweepstakes, and surveys
These providers have access only to the personal information necessary to perform their functions and are not authorized to share or use it for any other purpose.
We require all service providers to comply with the protections described in this Privacy Policy.
- Business Partners
With your express consent, we may share your personal information with partner companies to offer you:
- Products
- Services
- Promotions
- Contests
- Sweepstakes
These may include discounts or special offers in restaurants and/or hotels.
If you show interest in one of these offers, the business partners will be clearly identified at the time you purchase or choose to participate in a program. By expressly consenting to participate in an offer or program from a specific partner, you authorize us to provide:
- Your email address
- Any other relevant information
These companies may use your personal information in accordance with their own privacy policies.
If you wish to:
- Learn about a specific partner’s privacy policy,
- Stop receiving communications from them,
- Ask related questions,
You must contact that partner directly.
Your personal information will only be shared with partners whose offers you choose to engage with, and not with other advertisers on our website.
Use of the Information We Collect
General Information
By using our ticketing services and providing us with your personal information, you consent to the collection and use of your personal information by us as follows:
- To deliver the products and services you have requested;
- To manage your account and provide you with customer support services;
- To conduct research and analysis regarding your use of or interest in: our products, services, or content, or those offered by third parties;
- To display content and advertisements tailored to your interests;
- To verify your eligibility for prizes and to deliver them in connection with contests and promotional lotteries you have entered;
- To verify your eligibility for discounts or presale offers;
- To enforce our terms and conditions, manage our business, and for other purposes disclosed to you at the time of collection.
If you have given your express consent to receive information from the Opéra de Montréal, either by making a choice when purchasing products or services, or otherwise in managing your Opéra de Montréal account, we may use your information to send communications by email, mail, phone, and/or mobile device from us and, if you have also given express consent, from third parties regarding products or services that may be of interest to you. Regardless of how we use your information, your personal data is protected by the safeguards described in this Privacy Policy.
Financial Information
We may use financial or payment information to:
- Process payments for purchases or sales made on our website, via our call centre, or at our ticket counters;
- Enroll you in discount or rebate programs or other programs you choose to participate in;
- Protect against or detect potentially fraudulent transactions;
- Or otherwise, as reasonably necessary, manage our business operations related to your transaction (e.g., identifying you at the box office when collecting tickets, processing refunds for cancelled events, for auditing purposes, etc.).
We apply PCI DSS (Payment Card Industry Data Security Standard) standards for information security.
Job Applicants
If you submit personal information via our website when applying for a position with our organization, this information will be used to review and follow up on your application. We may retain your personal information for a certain period but only to consider your application for current or future job openings. This information may be shared with third-party service providers (such as recruitment agencies) hired by us to collect, store, and analyse job applications.
Your Choices Regarding the Collection and Use of Your Information
You may choose not to provide certain information, but this may limit your ability to use certain features of our website, particularly if the information is necessary to:
- Open an Opéra de Montréal account;
- Purchase tickets, products, or services;
- Enter a contest, promotion, survey, or sweepstake;
- Ask a question or perform other actions on our website.
You can opt out of receiving commercial or promotional emails from us at any time by clicking the unsubscribe links found at the bottom of newsletters sent by the Opéra de Montréal and following the instructions to manage your email notifications. When you provide your email address on our website, you will be given the option to receive emails about promotions or special offers from the Opéra de Montréal or from third parties to whom we may share your information (such as the Société de la Place des Arts and its resident organizations).
You can change your preferences for receiving communications from the Opéra de Montréal at any time in your Opéra de Montréal account. Every promotional email we send will also provide an opportunity for you to unsubscribe from future messages. Please allow up to ten (10) business days for us to process your opt-out request.
Important Note: Updating your information in your Opéra de Montréal account or opting out of promotional emails only affects future activities or communications from the Opéra de Montréal. If we have already shared your information with an event provider or another third party with your consent prior to your update, you may need to change your preferences directly with that third party.
- You cannot opt out of receiving transactional emails related to your operations and relationship with us, such as event cancellations, service announcements, administrative notices, and surveys related to ticket purchases (though participation in surveys is entirely voluntary).
Other Cases
By using our services and providing us with personal information, you consent to our disclosure of your personal information in the following circumstances:
- In response to legal obligations, including a subpoena, court order, or request from a law enforcement agency or other government authority; to establish or exercise our legal rights, or to defend against legal claims.
- As reasonably necessary to protect the rights, property, or safety of our company, our users, or our employees, including investigations or preventive measures regarding suspected illegal activity, fraud, or other wrongdoing; to enforce our website’s terms and conditions or other agreements or policies; and to protect the Opéra de Montréal and other website visitors or users of products or services provided by the Opéra de Montréal.
- In connection with a significant business transaction, such as the sale of our business, a divestiture, merger, consolidation, sale of assets, or in the unlikely event of bankruptcy. Third parties to whom we may disclose personal information may only use and disclose that information as described in this Privacy Policy, unless you indicate otherwise.
Third-Party Websites
There are several areas on our website where you may click on a link to access other websites that are not governed by this Privacy Policy. For example, if you click on an advertisement or a search result on our site, you may be taken to a website we do not control.
These third-party websites may independently request and collect information from you, including personal information, and in some cases may provide us with information about your activities on those websites.
We recommend that you review the privacy policies of any third-party websites you visit by clicking the “Privacy Policy” link usually found at the bottom of their web pages.
Access to Your Information
If you have an Opéra de Montréal account, you can view and update your personal information online by logging into your account. You may also view and update your personal information by contacting us directly.
If you have an online account with us, you may choose to close your account at any time by contacting the Opéra de Montréal. Once your account is closed, you will no longer be able to log in or access your personal information. However, you may create a new account at any time.
Data Retention Policy
If you close your Opéra de Montréal account, we may still retain certain information related to your account for analytical purposes, recordkeeping integrity, fraud prevention, fee recovery, enforcement of our terms and conditions, and any other measures we deem necessary to protect the integrity of our website or our users, or as otherwise permitted by law.
Furthermore, if certain information has already been shared with event providers or other third parties, the use and retention of that information will be governed by the policies of those third parties.
The Opéra de Montréal has implemented a data retention policy to prevent personal information from being retained longer than is reasonably necessary to provide the products and/or services purchased through the Opéra de Montréal and the Société de la Place des Arts de Montréal.
Protection of Your Personal Information
We take appropriate security measures (including physical, electronic, and procedural measures) to protect your personal information from unauthorized access and disclosure. For example, only authorized employees are allowed to access personal information, and only to the extent necessary for permitted business functions. We require our authorized service providers to protect personal information in the same way.
Although we take appropriate security measures required by law, no security system is completely foolproof. Users should be cautious in how they handle and disclose their personal information and should avoid sending personal information via unsecured email.
For more information on how to protect your personal information, you may visit the following resources:
Children’s Privacy
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Storage of Your Information
This Privacy Policy applies to the collection of personal information from Canadian residents. You should be aware that your information will be stored on servers located in Canada, the United States (where our central databases are operated), and other locations around the World. Your information may be processed in any of these locations.
The data protection laws and other laws of the United States and other countries may not be as comprehensive as those in Canada. Be assured that we take reasonable steps to ensure your personal information is protected. By using our services, you acknowledge that your information may be transferred to our facilities and to those third parties with whom we share it or otherwise disclosed as described in this Privacy Policy.
Cookies.
When you visit our website, we may assign one or more “cookies” (small text files with a unique identifier) to your computer in order to facilitate access to our site and personalize your online experience. For example, when you log into our website, we store your email address and name from your Opéra de Montréal account in the cookie file on your computer. You may also choose to store your password in this cookie file if you indicate that you would like your password saved for automatic logins. For security purposes, we encrypt all usernames, passwords, and any other data related to user or member accounts that we store in these cookies. For sites and services that do not use a username or member ID, the cookie contains a unique identifier. By using a cookie, we may also automatically collect information about your online activities on our site, such as the web pages you visit, the links you click, and the searches you perform on our site.
Most browsers automatically accept cookies, but you can usually modify your browser settings to refuse them. If you choose to decline cookies, please note that you may not be able to log into our website or use certain interactive features. The Help icon in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Use of Cookies and Other Technologies to Collect Information
We use various technologies to collect information from your computer and about your activities on our site.
Information Collected Automatically
We automatically collect information from your browser when you visit our website. This information includes your IP address, browser type and language, access times, the content of any non-deleted cookies that your browser has previously accepted from us (see ‘Cookies’ below), and the addresses of websites that referred you to our website.
– Other Technologies.
We may use standard Internet technology, such as pixel tags, clear GIFs, web beacons, or other similar technologies, to track your use of our site. We may also include web beacons in promotional or newsletter emails to determine whether the messages have been opened and acted upon. A web beacon is a small file placed on a web page that allows a website to perform certain tasks, such as counting the number of users who have viewed that page or accessing cookies. We may also receive an anonymous identification number if you visit our site via an online advertisement displayed on a third-party website. The information we obtain in this manner enables us to tailor the services we provide to visitors of our website, deliver targeted advertisements, and measure the overall effectiveness of our online advertising or other activities.
Information Collected by Third-Party Advertising Agencies
We may allow third-party advertising agencies, including advertising networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect anonymous information about users who view or interact with their ads. Our website does not provide personal information to these third parties; however, they may collect information about where you, or others using your computer, viewed or clicked on the ads they display and associate this information with your subsequent visits to the advertised websites. They may also combine this information with personal information they collect from you. The collection and use of this information is subject to the privacy policy of the third party in question. This information allows them to deliver targeted ads and assess their effectiveness.
Anonymous and Aggregate Information
We may combine anonymous and/or aggregate information that we collect with additional anonymous information from other sources. We may share anonymous information (including aggregate information) that we collect about our users with third parties (such as advisors, advertisers, and investors) for the development and delivery of targeted advertising on our websites and on third-party sites, to conduct general business analyses, and to develop website content and services.
Changes to This Privacy Policy
From time to time, we update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we revise the “last updated” date at the end of this Privacy Policy. If we make significant changes to the way we collect, use, and/or share your personal information, we will notify you by sending an email to the most recent email address you provided in your account, profile, or subscription (unless we do not have such an email address) and/or by prominently posting a notice of the changes on our website. We encourage you to periodically review our website to stay informed about any changes to this Privacy Policy or to our other policies. Regardless of any changes made to this Privacy Policy, your personal information will only be used and disclosed in the manner described in this Privacy Policy at the time it was collected, unless you consent otherwise.
Contact Information
If you have any questions about this Privacy Policy or about our information-handling practices, or if you would like to access, update, or correct your personal information, you may contact us by email or by mail at the following address:
Opéra de Montréal
260, boulevard de Maisonneuve West, 1st floor,
Montréal, PQ, H2X 1Y9
514.985.2258 / 1.877.385.2222
info@operademontreal.com